Latest changes

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xplora
Posts: 564
Location: Hamilton, New Zealand

Latest changes

Post by xplora »

Over the past week 2 changes have been made, these are security updates.

1. All new usernames registered at http://cservice.undernet.org/live/ must now wait 5 days before being able to change things like their email address or verification question/password.

2. Changing your email address now has an extra step involved, as before after logging in, go to "Forms", and "Email Change Request", fill in and submit, and then you will be sent an email to your old email address with a link that is required to be clicked in order for the change to be done, however this is where it changes, what now happens is you are advised that a new email will be sent to your new email address, which also has a link in it that requires clicking, once that second link is used, then the email change will be automatically processed.

So that is...

Login
Forms
Email Change Form
Submit
Email with link to OLD address
Clicked (or copy/pasted into a web browser)
Another email with link to NEW address
Clicked (or copy/pasted into a web browser)
Change done.
xplora @ undernet.org
Past Co-ordinator
Undernet Channel Services Committee

Eenie
Posts: 606
Location: Virginia, USA

Post by Eenie »

xplora wrote:Over the past week 2 changes have been made, these are security updates.

1. All new usernames registered at http://cservice.undernet.org/live/ must now wait 5 days before being able to change things like their email address or verification question/password.

2. Changing your email address now has an extra step involved, as before after logging in, go to "Forms", and "Email Change Request", fill in and submit, and then you will be sent an email to your old email address with a link that is required to be clicked in order for the change to be done, however this is where it changes, what now happens is you are advised that a new email will be sent to your new email address, which also has a link in it that requires clicking, once that second link is used, then the email change will be automatically processed.

So that is...

Login
Forms
Email Change Form
Submit
Email with link to OLD address
Clicked (or copy/pasted into a web browser)
Another email with link to NEW address
Clicked (or copy/pasted into a web browser)
Change done.


I just went here to read the "Email Change Form," because I was concerned about those who cannot access the old email address CService has on file for them and wish to change the email address on record.

The Email Change Form states this:

E-MAIL CHANGE REQUEST
- If you need to change your email we have on record for your username
login with your username at http://cservice.undernet.org/live and
click on Forms / Email Change Section .
Use this form ONLY when you cannot login on website with your username
or you cannot use your username's old e-mail address anymore
Also PLEASE DO NOT use free e-mail domains for the new e-mail address
of the username.


So am I to assume that this form has yet to be updated?

If so, how can someone change their email address on record with CService if they can no longer access their old email account?

Thanks in advance for clarifying this for me.

~Eenie
Just a small fish in a big sea Image
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User avatar
Sabin
Posts: 15
Location: Romania

Post by Sabin »

The page from cservice website under Cservice Forms and Documents, more precise Email.txt from where you pasted Eenie it is outdated and has to be updated, it is been a while since there is on undernet forum section Email.txt, http://forum.undernet.org/viewtopic.php?f=1&t=10608 , explained on how to.
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User avatar
xplora
Posts: 564
Location: Hamilton, New Zealand

Post by xplora »

If they can't access the old address the the automated form is not for them, the form that must be mailed to x@undernet.org is the correct method to use per what sabin stated above.

However if they can't access the new address then it has to be wondered why they are changing to that address.
xplora @ undernet.org
Past Co-ordinator
Undernet Channel Services Committee